Problems signing up or signing in?

If you experience problems related to signing up or signing in, you can perform troubleshooting.

Did not receive the verification email during sign up?

When you sign up as a Trend Cloud One user, you must verify your email address to be able to receive email notifications from Trend Cloud One. If you did not receive a verification email, you must request a new one.

1. Look for an email message with the subject line "Verify your email address" sent from "no-reply@cloudone.trendmicro.com". If the email is not in your email inbox, check your Junk folder.

2. If you did not find the email, go to https://cloudone.trendmicro.com.

3. Enter your Email and Password.

4. Click Sign In.

   A banner appears, notifying you that your email is not verified.

   

5. Click Resend verification email.

6. Look for an email message with the subject line "Verify your email address" sent from "no-reply@cloudone.trendmicro.com". If the email is not in your email inbox, check your Junk folder.

7. Open the email and click Verify email.

   You are taken to the Sign In page with a banner notifying you that you must sign in to complete the verification process.

   

8. Enter your Email and Password, and then click Sign In.

Forgot your password?

You must provide a valid email address and password to sign in to Trend Cloud One. If you forget your password, you must reset it:

1. Go to https://cloudone.trendmicro.com/forgot-password.

2. Enter your Email.

3. Click Send Email.

4. Look in your email inbox and Junk folder for a message sent from "no-reply@cloudone.trendmicro.com" with the subject line "Reset your password". If you cannot find the email after 5 minutes, follow these steps one more time; otherwise, follow the instructions in Didn't receive a password reset email?.

5. Open the email and click Reset Password.

You are taken to the Password Reset page.

1. Enter your new Password.

2. Click Create new password and sign in.

The administrator of a Trend Cloud One account has left the company. How do I access this account?

To access a Trend Cloud One account you must have the email address and password associated with the account.

The simplest way to get the credentials for the account is to ask the former administrator of the account. If that's not possible, try the following:

• If the email address is associated with a corporate domain, it's a best practice that you contact your email administrator. Ask your email administrator if they can give you access to the email address, or pass along a password reset email for the account.
• From there, follow the procedure in the Forgot your password? section.
• Once you have access, navigate to the Users page and configure another user to have Full Access to the account.
• Sign in as the new Full Access user and remove the old administrator from the account.

If you are unable to gain access to the former administrators inbox, please contact support for assistance.